The EAAB's latest resolution for support during COVID-19

Hello Property Practitioners of South Africa!

The COVID-19 pandemic has caused a lot of confusion regarding the EAAB's service delivery. We at Agent Aid have to ensure that there are clear channels to work with the EAAB during this time, given all the restrictions imposed due to the pandemic.

So, here is what the EAAB has to say regarding service delivery during the lockdown:

"IT IS TO BE NOTED – that the EAAB will not at this stage be opening its doors to the public or Property Practitioners on 08 June however, communications will be sent out and placed on the EAAB website advising the official date for reopening its doors. The EAAB would like to take this opportunity of assuring its stakeholders of their commitment to assist industry in continuing its service deliverables both with the intended skeleton staff that will be working possibly on a temporary rotation basis, as well as the continuation of employees working remotely.The EAAB’s outsourced Call Centre has for the month of May been able to receive calls and assist stakeholders across the provinces, and it is most pleasing to report that over 4,000 Property Practitioners have already been in contact with the EAAB and their queries have been receiving attention. "

The EAAB also listed designated email addresses to contact regarding frequent queries.

It should also be noted that the EAAB still has the online query system that is in full working condition.

Agent Aid is therefore able to contact the EAAB to assist in queries during this lockdown period, while we patiently wait for the EAAB offices to open to the public again.

We are also keeping a close eye on the EAAB website for any updates in this regard, and will post a new article as soon as the EAAB updates their website!

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with love,